I am attempting to return a product to a manufacturer. I have reviewed the product for publication, and the company would like it back. The company in question has graciously allowed me to ship the product back to them using their FedEx account. They asked I ship it ground, to minimize the expense. I have no problem with that. Then things got interesting. I can't simply ask FedEx for a pickup at my residence, because it seems they require the pickup to be from the account holder's address, which in this case is in California. I'm in Texas. So you can see problem #1. So I looked up the nearest FedEx Ground shipping locations from my home. Look at that, there's about half a dozen in the Town of Flower Mound. After hitting about three of them, I learned this little tidbit: FedEx does not provide these third-party providers with airbills (ground bills?) for Ground shipping. To ship Ground from these third-party shippers, it has to be on their assigned FedEx account, for which they already have plenty of pre-printed bar-coded stickers, courtesy of FedEx. These shippers are not equipped to ship in the method I require, from me to the company, on the company's dime. Now you can see problem #2. This morning I had a doctor's appointment on the other side of the city. No problemo, I pondered, I'll bring the box with me, and I'll stop by the main FedEx site on the grounds of DFW International. It's on the way home. I arrived at 10:19 AM. Problem #3: The customer service desk doesn't open until noon. In the past, I've always been quite pleased with the level of customer service I've gotten from FedEx, but it is ridiculous how hard they're making it to ship this product back to its manufacturer. My wife is looking into getting a bill of lading for FedEx Ground from her company's mail room. Should that fail, it means another drive out to the airport for me tomorrow. After noon, of course.