More than a month ago, my Sony Ericsson Akono HBH-602 Bluetooth Headset stopped syncing with my T616. I could get it to connect to the phone via Bluetooth, but the BT connection would drop out randomly, and often. I finally got around to calling SE tech support on this issue. I told them I was sure it was the headset, not my phone, as I had no issues syncing the T616 via Bluetooth to my PowerBook or Cube.

I was issued a RMA number, and given an address in the DFW metroplex to ship the headset to. "Just the headset, please," is what the rep on the phone told me. No problem. Just the headset. This, of course, happened just before the long July 4th weekend, when we were traveling to and from New Orleans, so I didn't actually ship the headset out until Friday the 8th.

Today, my replacement headset arrived, via FedEx. Not only did my replacement headset arrive, but I got the entire headset kit! In other words, they just pulled a retail box off the shelf and shipped it to me. So I got an extra AC adapter--that works with the T616 phone, too--and some more of the color plates, which I won't use. (I stick with the silver.) Kudos to Sony Ericsson!