Installation of our new Verizon FiOS service was to take place today (Thursday, the 7th) between the hours of 1 and 5 P.M. When the hour of three o'clock arrived, and not a word had I heard with regard to the tardiness of the installation technician, I inquired as to his whereabouts with the Verizon FiOS customer service department. According to the English-is-my-second-language representative I spoke with, there was a "hold" on our account. Our installation order also failed to show that we were getting the voice service alongside the data service, despite the written verification of this we had received the week before. The English-is-my-second-language representative declared he would have to escalate this to his supervisor, and they would call me back with a new installation date. Also, he was unable to tell me why a "hold" was placed on the installation order. Needless to say, I was not happy. At 4:37 PM, I received a call from the installation technician, whom also speaks English as a second language, stating he would be on our doorstep momentarily. He did just that at approximately 4:50 PM. Installation then commenced. By 9:45 PM, installation was still not successful. The phones were working, but a data signal could not be detected by the free D-Link router provided with our order. Knowing that I would be dumping the D-Link for the Netgear wired/wireless router already in use with the Comcast cable connection, I tried it on the newly installed line, and it failed to register a signal as well. Signal detection did occur at the outside box on the side of the house. Signal was being lost somewhere between this newly-installed fiber optic connection box, the OnQ junction box in the house, and the newly-wired dual plate in the study. The dual plate sports both a RJ-11 and RJ-45 connection. It was finally determined by the two technicians--yes, he had called for reinforcements in the past five hours--that there was some sort of wiring transposition going on. In other words, the already-in-place wiring they were dealing with was different from the Verizon-standard wiring they were used to, and they would have to determine where the changes were so they could make all the wiring play nice with one another and let me get to online life at five times the speed to which I have become accustomed. They asked if they could come back tomorrow. With the supervisor in tow. Apparently, he has deeper experience, especially with "odd" wiring arrangements. I expect them first thing Friday morning. Stop smiling, Lee.